Important Visitor, Family and Patient Notices and Updates Regarding COVID-19

Dear patients and members of the Santé family,

Your health and the health of our staff is our highest priority! The general population is at low risk for serious complications from exposure to Coronavirus, but due to the nature of our business, many of our patients are at higher risk for complications from Coronavirus (COVID-19). Out of an abundance of caution and concern for your health, we are providing the following update.

 

National Emergency Declaration: Restriction of All Visitors Other than Essential Health Care Professionals to Skilled Nursing Facilities:

Under the direction of the President of the United States, the Centers for Disease Control and Prevention and the Centers for Medicare and Medicaid Services, all Santé Skilled Nursing Facilities have implemented the following policies:

  1. Restricting all visitors, volunteers and non-essential health care personnel except for certain compassionate care situations, such as end-of-life situations.
  2. We will approve visits for end-of-life situations on a case-by-case basis.

 

How to communicate with your loved one at a Santé Skilled Nursing Facility:

If your loved one does not have a personal cell phone, all of our skilled nursing facilities have phones in the rooms. You can call the following numbers and we can provide you the direct number to your loved one’s room, as well as transfer your call:

  • Santé of Chandler – (480) 361-6636
  • Santé of Mesa – (480) 699-9624
  • Santé of North Scottsdale – (480) 630-3749
  • Santé of Surprise – (623) 594-5050

 

Self Protection:

  1. Take your prescribed medications daily. This is a time for strict compliance.
  2. Frequently wash your hands with soap and water for 30 seconds.
  3. Cover your nose and mouth with your elbow fold, or a tissue, when you cough or sneeze.
  4. Do not shake hands. Practice social distancing in public areas.
  5. If you are over the age of 50, avoid elective large gatherings such as sporting events, concerts, and movies.

 

Respiratory Symptoms:

  1. Cough
  2. Shortness of breath
  3. A fever at this time is defined as a temperature of 100.4 or greater. Use an accurate thermometer if you feel feverish or sick and write your temperature down.

Please contact us immediately if you are a friend or family member who has come into contact with one of our patients and you have exhibited a cough, shortness of breath or a fever WITHIN THE PAST 14 DAYS.

If you are exhibiting any respiratory symptoms or have an ACTIVE FEVER, PLEASE – DO NOT COME INTO OUR FACILITIES FOR ANY REASON BEFORE FIRST SPEAKING WITH A STAFF MEMBER OR PROVIDER OVER THE PHONE.  Thank you!

 

What we are doing at our locations to help prevent the spread of Coronavirus:

  1. Restricting all visitors, volunteers and non-essential health care personnel except for certain compassionate care situations, such as end-of-life situations.
  2. Daily screening of patients for COVID-19 symptoms or signs of fever or respiratory symptoms including temperature checks.
  3. Screening and monitoring patients when visitors, staff or others report respiratory symptoms within 14 days of interacting with the patients.
  4. Immediately isolating patients who have any signs of COVID-19 symptoms or signs of fever or respiratory symptoms.
  5. Screening of all Santé staff for COVID-19 symptoms or signs of fever or respiratory symptoms prior to entry including temperature checks.
  6. Frequent sanitation of common areas with approved disinfectants.
  7. Elimination of all group activities and communal dining.
  8. Daily review and updates (if necessary) of the current standard of care protocols issued by CMS, CDC and AZDHS.
  9. COVID-19 testing for any patients in our skilled nursing facilities showing signs of respiratory symptoms.

 

We, your care providers at Santé, have carefully reviewed all available literature including published articles, World Health Organization (WHO) guidelines, Centers of Disease Control (CDC) statements, and Arizona Health Department Information regarding Coronavirus (COVID-19). We are committed to your well being and to continuing to provide exceptional Post-Acute Rehabilitation and Home Care.

Sincerely,

Santé